Pokiesurf Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Pokiesurf Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website or related services, you confirm that you understand and agree to these terms.

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1. General terms and acceptance

These Terms & Conditions apply to your use of the Pokiesurf Casino website, account services, games, promotions and any other related features made available through the website. They form a legal agreement between you and the service provider operating Pokiesurf Casino. If you do not agree with these terms, you must not use the website or its services.

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The terms may be updated from time to time to reflect changes to the website, games, technology, legal requirements or operating practices. The current version published on the website will apply from the date it is made available, unless a different effective date is stated. You should review this page regularly. Continued use of the website after an update means that you accept the revised terms.

Additional rules may apply to particular games, promotions, competitions or payment methods. Those rules will be displayed with the relevant service and form part of these Terms & Conditions. If a specific rule conflicts with a general provision, the specific rule will apply to that service or promotion.

Your responsibility to check access

You are responsible for checking whether online gambling and access to the website are permitted in the place where you live or are located. You must comply with all laws and regulations that apply to you. Pokiesurf Casino does not invite you to use the service where such use is unlawful or restricted. We may limit or refuse access in locations where the service is not available.

2. Eligibility and your account

You must meet the minimum legal age and all other eligibility requirements that apply in your location before opening or using an account. You must provide information that is accurate, complete and current when registering. You must update your information if it changes so that account records remain correct.

Only one personal account is generally permitted for each player unless we expressly agree otherwise. An account must be used only by the person whose name and details are registered. You must not sell, transfer, lend or give access to your account to another person. You are responsible for keeping your login details confidential and for activity carried out through your account.

Do not choose or use account details that are misleading, offensive or impersonate another person.
Do not allow another person to deposit, play or withdraw through your account.
Tell us promptly if you believe your account details have been lost, disclosed or used without permission.
Co-operate with reasonable identity, age, address and payment checks.
Use only payment methods that belong to you or that you are authorised to use.

We may verify your identity, age, location, source of funds or payment information at any time where this is reasonably required. Verification may involve requesting documents or information from you. Access to some or all services may be restricted until the requested checks are completed. We may also be required to retain or disclose information where required by law or a lawful authority.

Account security

You must take reasonable steps to protect your password and other security information. We will not ask you to disclose your password through an unsolicited message. If you suspect unauthorised access, stop using the account and notify us through the contact or support options available on the website. We may suspend access while we investigate a security concern.

3. Games, deposits, withdrawals and promotions

Games are provided for entertainment and may involve financial risk. You should only play with funds that you can afford to lose. Game rules, available features, entry requirements and outcomes may differ between games. Before playing, you should read the information displayed for the relevant game and make sure you understand how it works.

A game result is determined by the systems and processes used for that game. Where a game depends on random outcomes, those outcomes cannot be predicted or guaranteed. Unless a technical error is confirmed, the recorded result will be treated as final. If a material system or display error affects a game, transaction or result, we may take reasonable steps to correct the error, including cancelling an affected transaction where permitted.

Deposits must be made using an approved method displayed on the website. You confirm that you have the right to use the selected payment method and that deposited funds are not connected with unlawful activity. We may delay, reject or reverse a transaction where a payment fails, is disputed, appears unauthorised or requires further checks.

Withdrawal requests may be subject to account verification, payment checks, applicable legal requirements and any conditions shown when the request is made. We may return funds through an appropriate payment method and may ask for further information before processing a withdrawal. You remain responsible for providing correct payment details and for any fees or charges imposed by your bank, payment provider or other intermediary.

Promotions and bonuses

Any bonus, promotion, free-play offer, competition or reward is subject to the specific terms displayed with that offer. Those terms may include eligibility rules, activation requirements, expiry dates, game restrictions, wagering conditions, maximum values or withdrawal conditions. You should read the offer terms before accepting or using a promotion.

A promotion may be withdrawn, changed or cancelled where this is permitted by its terms or required because of an error, suspected abuse, technical issue or legal requirement. We may refuse a promotional benefit where an account is not eligible or where the offer has been used contrary to its stated conditions. Promotional terms do not override any applicable law or responsible gambling restriction.

4. Responsible gambling, privacy and acceptable use

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not spend more than you can afford. You should not gamble when upset, under the influence of alcohol or drugs, or when gambling is affecting your work, relationships, finances or wellbeing.

Decide how much time and money you will spend before starting.
Keep gambling separate from essential household or personal expenses.
Do not chase losses or increase stakes to try to recover money.
Take regular breaks and stop if gambling no longer feels enjoyable.
Use available account controls, limits, breaks or self-exclusion tools where appropriate.
Seek independent support if gambling is becoming difficult to control.

We may provide tools and information intended to support safer gambling. The availability and operation of particular tools may depend on the service and your location. A request for a break, limit or self-exclusion may affect access to your account and may not be reversible until the relevant period has ended. You must not try to avoid a restriction by opening another account.

Personal information is handled in accordance with the applicable privacy information published on the website. This may include information needed to create and manage your account, process payments, verify identity, prevent fraud, meet legal obligations, provide customer support and improve the service. By using the website, you acknowledge that information may be collected, used and disclosed for these purposes as described in the relevant privacy information.

Prohibited activity

You must use the website lawfully and fairly. You must not interfere with the website, bypass security or location controls, use automated tools without permission, introduce malicious code, exploit an error, manipulate a game, engage in fraud or use funds obtained unlawfully. You must not harass staff or other users, publish harmful material, or use the service in a way that could damage its operation or reputation.

Where we reasonably believe that prohibited activity, fraud, collusion, abuse of a promotion, money laundering or another breach has occurred, we may investigate and take appropriate action. This may include restricting play, cancelling an affected transaction, withholding an invalid promotional benefit, suspending an account or reporting conduct to an appropriate authority where required.

5. Suspension, liability and other legal provisions

We may suspend, close or restrict an account where you breach these terms, fail a required verification check, create a security or legal risk, become ineligible, request self-exclusion, or where continued access is otherwise not appropriate. We may also suspend services temporarily for maintenance, technical problems, security reasons or circumstances outside our reasonable control.

If your account is closed, you must stop using the website and must not create another account to avoid the closure or any restriction. Subject to applicable law and any investigation, valid cleared funds may be dealt with in accordance with the relevant account and payment rules. Any action taken in relation to an account will not affect rights or obligations that arose before the account was closed.

The website and its content are provided with reasonable care, but uninterrupted or error-free access cannot be guaranteed. Online services may be affected by internet connections, devices, software, payment providers, maintenance, outages or events beyond our reasonable control. You are responsible for using suitable equipment, keeping software updated and protecting your device from unauthorised access.

To the extent permitted by law, we are not responsible for losses caused by your failure to follow these terms, inaccurate information supplied by you, misuse of your account, events outside our reasonable control or problems with third-party networks and payment services. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.

Complaints and governing law

If you have a question or complaint about your account, a transaction, a game or these terms, please use the support or contact process made available on the website. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. We may ask for further details and will consider the issue in accordance with our internal procedures and applicable requirements.

These terms are intended to operate subject to the laws and mandatory consumer protections that apply to you. If a court or authorised body finds a provision invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any applicable game, promotion and privacy information, represent the agreement governing your use of Pokiesurf Casino.